Refund & Cancellation Policy

Registra provides digital infrastructure for professional animal breeders (B2B) as well as profile management tools for individual pet owners (B2C). This policy applies to all paid transactions executed on the Registra platform, including pre-paid annual subscriptions and one-time digital micro-transactions.

Registra premium tiers (Essential, Advanced, Professional) are sold as pre-paid, 12-month software licenses.

• To ensure uninterrupted service, your annual subscription will automatically renew exactly one year from your initial date of purchase.
• You may disable this automatic renewal at any time by navigating to your account dashboard and selecting "Cancel Subscription."

The handling of mid-year cancellations depends strictly on your legal status at the time of purchase:

• Corporate Entities (B2B): For registered juristic persons (e.g., a Pty Ltd), annual subscription fees are strictly non-refundable. Canceling your subscription simply disables your auto-renewal. You will retain full platform access until your 365-day cycle expires.
• Natural Persons & Sole Proprietors:In accordance with Section 14 of the South African Consumer Protection Act (CPA), natural persons have the statutory right to cancel a fixed-term agreement prior to its expiry by providing 20 business days' written notice to support@mail.registra.co.za.
• Calculation of the Cancellation Penalty: If a natural person formally invokes Section 14 to demand an early cash refund, Registra is legally entitled to impose a reasonable cancellation penalty. This penalty is calculated by deducting the following from your original payment:
  1. A standard administrative fee to cover platform offboarding.
  2. The standard month-to-month retail value of the platform access you have already utilized.
  3. The full retail value of any bundled credits (e.g., puppy registrations at the standard R100 Starter rate) that you have already consumed.
• Resulting Refund: If the combined value of your consumed credits and active months exceeds your original annual payment, your refund will be R0. Any remaining balance after this penalty calculation is applied will be refunded to your original payment method.

Payments for individual puppy registrations (R100) and client profile activations (R50) constitute the immediate generation and delivery of personalized digital goods and services.

• Because the digital pedigree PDF and interactive profile infrastructure are generated and assigned instantly upon payment, these specific micro-transactions are strictly non-refundable.
• Errors made by the user during data entry (such as misspelling a dog's name prior to checkout) do not qualify for a refund.

In accordance with Section 44 of the South African Electronic Communications and Transactions Act (ECTA), consumers are generally entitled to a 7-day cooling-off period for online transactions.

• Waiver by Utilization:Under ECTA Section 42(2), this cooling-off right does not apply to services which began with the consumer's consent before the end of the seven-day period. By purchasing an annual subscription or a profile activation and subsequently utilizing the core features of the platform (e.g., adding dogs, managing litters, or accessing the client portal), you consent to the immediate commencement of the service and acknowledge that the statutory cooling-off period no longer applies.

We are committed to resolving any billing discrepancies amicably. If you believe you have been charged in error, you must contact our billing support team at support@mail.registra.co.za prior to initiating a chargeback with your bank or payment provider.

• Initiating a fraudulent or unfounded chargeback constitutes a breach of our Terms of Service and will result in the immediate suspension of your account and revocation of access to your data until the financial dispute is resolved.